Santa’s sleigh flies high, spreading joy through the sky, bringing Christmas magic to every heart nearby.
Enjoy the experience with this little giggle
Unlock the magic of Christmas all season long at Santa’s Office.
Get your tickets now before prices increase! Lock in your spot today and save on an unforgettable experience!
What You Will Experience
Santa's Elf
Academy
Kids learning elf skills with playful elves.
Mrs. Claus'
Kitchen
Children enjoying cookies in a cozy, festive kitchen.
Meet Santa in
His Office
A one-on-one moment with Santa behind his desk.
Christmas
Sing-Along
Joyful caroling with Santa and the elves.
Santa's Naughty & Nice List
Kids excitedly checking the famous list.
Deliver Your
Letter to Santa
A magical mailbox scene at the North Pole Post.
Where the magic of the North Pole greets you at the door.
Planning Your Visit to Santa’s Office
Thank you for considering a visit with us! We’re excited to share the magic of the season with you. Here are a few reminders to help make your experience as smooth as possible:
-
Come Early! Please arrive 15 minutes before your scheduled 1 Hour-minute walk-through session to find parking and get to the check-in line.
-
Bring Your Tickets. Make sure each member of your family or group has their ticket ready for check-in.
-
Dress Code: We encourage everyone to wear their favourite pyjamas to add to the festive fun!
-
Elf-Assisted Photos: Our friendly elves can help capture the magic by taking photos on your phone or camera.
Side Note: Large group discounts are coming soon! More details will be released before the end of October.
We look forward to welcoming you to Santa’s Office!
Please Note: This site is currently under development and is still being built. While ticket sales for the season are open, we're continuously adding new information and features. Be sure to check back regularly for updates, more details, and additional fun activities. Thank you for your patience as we work to create a magical holiday experience!
Frequently Asked Questions
Yes! Santa's Office is perfect for little ones, big ones, and the young-at-heart! There’s magic for everyone, and many families make this an annual tradition.
About 1 hour of pure joy! It’s just enough time for cocoa, activities, and memory-making. Don’t worry—time feels magical up here!
Bring your festive spirit, a jolly smile, and your camera for a photo with Santa! Christmas PJs are also a great choice, especially for family photos. Don’t forget to arrive 15 minutes early to check in.
Yes, free parking is mostly available in the building's parking lot.
Yes, wear your coziest winter attire—it’s a chilly winter wonderland here! Christmas PJs are encouraged, as they make for great family photos.
Absolutely! Santa loves meeting everyone, especially those on his Nice List. Share your wishes, snap a photo, and soak in the magic. The experience is enjoyed in a group of 20.
Yes! Santa loves reading each letter and has a special North Pole Post Office to ensure every wish reaches his workshop. If you include a clearly marked return address, you’ll receive a postcard from Santa after Christmas.
When it snows, the magic doubles! Embrace the winter wonderland if Mother Nature adds a few extra snowflakes to your visit.
While Santa would love to accommodate everyone, we’re unable to offer refunds or exchanges once a ticket is purchased. The North Pole experience is truly one-of-a-kind, and spots fill up fast. To ensure your schedule is set, please double-check before booking! However, rebooking can be considered. For assistance, call us at +1 844-522-8687, press 3, and follow the prompts.
We understand budgeting is important for families of all sizes. Our pricing is set to offer an exceptional experience at the best possible rate. We’re also planning new options and experiences for next season to better suit families of all sizes.
We recommend booking your tickets in advance for a time that best suits your family. Our magical experience is popular, and securing a time ensures your visit is smooth and enjoyable.
With over 145 years of combined experience, our team excels in designing, developing, and launching market-leading events from the ground up. We’ve hosted many successful events before, ensuring a magical experience for all.
VIP ticket holders receive a special snack called “Reindeer Food” featuring a colored, sparkly, chocolate-covered popcorn treat.
Please arrive no more than 15 minutes before your scheduled entry time. Our magical doors open exactly at the time listed on your ticket to ensure each guest enjoys their visit at the proper pace. Arriving too early might mean waiting outside in the brisk North Pole air (brrr!), so plan to arrive just in time for your adventure!
2041 Harvey Ave
Kelowna, BC V1Y 6G7
Main Street Centre
How to find us!
Planning Your Visit to Santa’s Office
Thank you for considering a visit with us! We’re excited to share the magic of the season with you. Here are a few reminders to help make your experience as smooth as possible:
-
Come Early! Please arrive 15 minutes before your scheduled 1 hour-walk-through session to find parking and get to the check-in line.
-
Bring Your Tickets. Make sure each member of your family or group has their ticket ready for check-in.
-
Dress Code: We encourage everyone to wear their favourite pyjamas to add to the festive fun!
-
Elf-Assisted Photos: Our friendly elves can help capture the magic by taking photos on your phone or camera.
Side Note: Large group discounts are coming soon! More details will be released before the end of October.
We look forward to welcoming you to Santa’s Office!